Privacy Policy

Effective Date: 1 November 2026

Veridian Living (ABN: 26 692 552 793) is committed to protecting the privacy of the personal information we collect from you. This Policy outlines how we manage personal information in compliance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

This Policy applies to our website (veridianliving.com.au), our services, and all interactions with prospective and current clients.

1. What is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.

2. Collection of Personal Information

We collect personal information that is reasonably necessary for the functions and activities of Veridian, primarily in providing you with information and services related to the design and construction of homes using modern methods of construction (MMC).

Information We Typically Collect from Prospective Homeowners Includes:

Identity and Contact Details: Name, address, email address, telephone number, and preferred communication method.
Project Details: Current site location (e.g., suburb, lot number), property ownership status, design preferences, and desired floor plans.
Financial and Budgetary Information: Indicative budget range, information on funding sources, and timeline for commencing a project.
Website Usage: Information about how you use our website, including IP address, pages viewed, and device information, usually collected via cookies (see Section 6).

We collect this information directly from you through our website inquiry forms, email correspondence, phone calls, and face-to-face meetings.

3. Purpose of Collection

We collect, hold, use, and disclose your personal information for the following primary purposes:

To respond to your inquiries about our homes, designs, and building process.
To provide pre-sales support, estimates, and personalised design and site assessments.
To manage and administer your specific building project or service engagement.
To comply with our legal, regulatory, and contractual obligations.
For marketing purposes, to inform you about our products, services, and promotions (where you have consented).

4. Disclosure of Personal Information

We may disclose your personal information to third parties where necessary to fulfil the purposes outlined in this Policy. These third parties may include:

Our Contractors and Suppliers: Third-party consultants, draftsmen, engineers, tradespeople, and delivery services necessary for the design, construction, and delivery of your home.
Professional Advisors: Accountants, lawyers, and other professional consultants.
Governmental/Regulatory Bodies: Where required or authorised by Australian law (e.g., for building permits).

We do not generally disclose personal information to recipients located outside of Australia. Should this be required for a specific project, we will take reasonable steps to ensure the overseas recipient complies with the APPs.

5. Direct Marketing

We may use your contact details to send you information about our services, products, and updates that may be of interest to you. You can opt-out of receiving direct marketing communications from us at any time by contacting us directly or using the 'unsubscribe' link provided in the marketing material.

6. Data Quality and Security

Veridian takes reasonable steps to ensure the personal information we collect is accurate, complete, and up-to-date. We hold your personal information electronically and securely, implementing measures to protect it from misuse, interference, loss, and unauthorised access or disclosure. When personal information is no longer needed, we take reasonable steps to destroy or permanently de-identify it.

7. Access and Correction

You have the right to request access to the personal information we hold about you and to request that we correct that information if it is inaccurate, incomplete, or outdated.

To make an access or correction request, please contact us using the details below. We may need to verify your identity before responding to your request.

8. Cookies and Website Tracking

Our website uses cookies to improve your user experience and track website usage. Cookies are small data files that a website stores on your computer. You may choose to disable cookies via your browser settings, but this may affect the functionality of the website.

9. How to Make a Complaint

If you believe that Veridian has breached the APPs, or if you have any concerns about our privacy practices, please contact our Privacy Officer using the details below. We will acknowledge your complaint in writing and endeavour to resolve it within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Contact Information

If you have any questions about this Privacy Policy or wish to make a request, please contact:

The Privacy Officer Veridian Living

Email: info@veridianliving.com.au

Phone: 1300 969 337